Refund policy

Effective July 2025

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📦 Shipping Policy

Processing Time
All in-stock orders ship within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates & Carriers
We offer standard shipping via USPS or UPS. Rates are calculated at checkout based on order weight and destination.

Local Pickup
Free in-store pickup is available at our Torrance, CA location. Select "Local Pickup" during checkout and we’ll email you when your order is ready.

Pre-Orders
Pre-order items will ship as soon as inventory arrives. Estimated ship dates are provided on the product page and may vary. Orders containing both in-stock and pre-order items may be split.

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🔄 Returns & Exchanges

We want you to love what you ordered—but if something’s not quite right, we’re here to help.

Return Eligibility
Items may be returned or exchanged within 30 days of delivery, provided they are:

• Unworn and unwashed

• In original condition with tags attached

• Accompanied by proof of purchase

Non-Returnable Items
Gift cards, final sale items, and some limited pre-order releases may not be eligible for return or exchange. These items will be clearly marked.

Return Instructions
To begin a return, please email support@mckennaspendleton.com with:

• Your order number

• Reason for return

• Preference for refund or exchange

Once approved, ship your return to:
McKenna’s Pendleton
2863 Pacific Coast Hwy
Torrance, CA 90505

Please note: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

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💳 Refunds & Processing

Once we receive your returned item, please allow up to 5 business days for inspection and processing. Refunds will be issued to the original payment method. Exchanges will be processed and shipped promptly upon receipt.

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Questions?

Reach out anytime at mckennaspendleton@gmail.com or give us a call at (310) 539-2725. We’re a real team of real people, and we’re happy to help.